Effective Date: October 9, 2025
Developer: Municipality of Aracinovo/NPK Ambienti
Contact: npk.ambienti@haracina.gov.mk
1. Overview
NPK Ambienti is a mobile application that allows citizens to report environmental and infrastructure issues such as illegal waste sites, damaged roads, or other community problems. The app collects reports and helps the municipality manage and respond to them effectively.
2. Information We Collect
We may collect the following types of information when you use the app:
- Report Information: Description, location (GPS coordinates), and attached photos related to reported issues.
- User Details: We may collect your name, physical address, and email address to identify who submitted the report and to authenticate the submission. Providing this information is optional; if you prefer, you may submit your report anonymously. These details are not verified and are used only to understand who submitted the report and to contact you if necessary regarding your report.
3. How We Use the Information
We use the information collected to:
- Process and manage reports sent to the municipality.
- Improve the quality and performance of the service.
- Communicate with citizens regarding submitted issues.
We do not use your data for marketing or advertising purposes.
4. Data Sharing
Your data is shared only with authorized municipal departments responsible for handling the reported issues. We do not share or sell your data to any third-party companies.
5. Data Retention
Report information and any associated photos are stored securely and retained only as long as necessary for administrative or legal reasons. After that period, the data may be archived or deleted.
6. Security
We use secure protocols (HTTPS) and standard encryption to protect your information during transmission and storage. Access to personal data is restricted to authorized staff only.
7. Your Rights
You have the right to:
- Request access to your submitted reports.
- Request deletion of your personal information.
- Contact us for any privacy-related questions or concerns.
You can reach us at: npk.ambienti@haracina.gov.mk
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
By using the NPK Ambienti app, you agree to the terms of this Privacy Policy.